Privacy Policy

Effective Date: December 2, 2024

BCool Panels (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://www.bcoolpanels.com ("Website").

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We may collect personal and non-personal information when you interact with our Website, including:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and physical address.

  • Payment Information: Credit/debit card details or other payment information.

  • Account Information: Login credentials if you create an account.

1.2 Non-Personal Information

  • Device Information: IP address, browser type, operating system.

  • Usage Data: Pages visited, time spent on the site, and navigation patterns.

  • Cookies: Data to enhance your browsing experience (see Section 6).

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing orders and delivering products.

  • Responding to your inquiries and providing customer support.

  • Sending promotional emails (with your consent).

  • Improving our Website's functionality and user experience.

  • Preventing fraud and ensuring the security of our services.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Payment processors, shipping partners, and email marketing services.

  • Legal Authorities: When required by law or to protect our rights and the rights of others.

  • Business Transfers: In connection with a merger, sale, or acquisition.

4. Your Choices

  • Opt-Out: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any email.

  • Cookies: Adjust your browser settings to refuse cookies or alert you when cookies are being used.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience. These may include:

  • Essential Cookies: Required for the Website's functionality.

  • Performance Cookies: Help us analyze Website usage.

  • Advertising Cookies: Deliver personalized ads.

You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when you visit their sites.

8. Children's Privacy

Our Website is not intended for children under 13 years old. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.